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I had not written a single email to them and just now did, with an email I was provided via a store front. When will it stop?! I paid a lot of money for food that made me sick, food you sold me. This is a HEALTH concern and they’re up and blocking people to save the image of the company. At what point is someone going to apologize and FIX the problem. They respond that their still “waiting for a response” and unbelievably, after this message, they BLOCK ME. I then message them saying I hadn’t heard anything but they will delete all my comments on Instagram. They said they would have someone reach out to me in the morning…. Called back asked to speak to a manager they told me he wouldn’t take my call hung up on. They told me I needed “proof” that the food made me sick. With a box coming with the same exact stuff that made me sick, I didn’t want it. So given that that wasn’t okay, I called CC. I got very sick because of many chicken dishes. 7/12 m eals I had to throw away because they had gone bad. Frozen food does not go bad after that time. The others I frozen (per your instructions) still I received the box 12 days ago. I ate all the food without the best by date of 10/14. I have ordered many times before and have only thrown a few things out mainly because of my own dislike. I can even tell you which ones they were. I was getting very sick after eating each one. After eating a few of the meals I started to notice a trend. We don’t currently have spending numbers for the client, but the account is somewhat small as Snap Kitchen has never run video ads or worked with an AOR before, relying instead on its in-house marketing team.12 days ago I received a box. Snap Kitchen is truly creating a new way to eat.” Regarding the new client, Acquistapace said, “We live to work with brands who are destined for great things. The shop’s current incarnation came to life in 2015, when it was rebooted from the former Tiny Rebellion. It’s currently led by several area veterans including ECD/partner David DeRoma, president/managing partner Kyle Acquistapace, partner/director of strategy Jill Burgeson and partner/director of client services Nicole Rowett. Supermoon remains a small agency dedicated to “young brands” like Honest Co., Bolthouse Farms and. “Supermoon’s ability to combine creative and strategy in unconventional ways makes them a great fit for a fast-growing brand like ours.” “I’ve learned that people want their food to be healthy and convenient-and that takes great products, innovation, and a partner who can tell that story,” Lieberman said regarding the news. She previously held similar roles at Pizza Hut corporate, moving client side after working as an account executive at Ogilvy and Dallas digital agency Slingshot. Supermoon will handle digital, video, OOH, experiential creative and overall brand strategy.Įarly last year, Tressie Lieberman became the chain’s CMO after working in several top positions within Taco Bell’s marketing team including vp of digital innovation and director of social and digital marketing. According to a recent Forbes writeup, its leaders are planning a nationwide expansion.

The Austin-based company specializes in healthy, pre-prepared meals for families on the go. CEO David Kirchhoff recently described it as the offspring of 7-Eleven and Whole Foods, and it operates 48 locations in five cities around the country including Austin, Chicago and Philadelphia. Santa Monica-based indie agency Supermoon scored agency of record status on healthy food chain Snap Kitchen after a review.